Why Your AI Chatbot Is Quietly Killing Your Conversion Rate

Most AI chatbots deployed by service businesses are actively hurting conversion rates. Here is why putting a robot on your checkout page is a terrible idea.

Why Your AI Chatbot Is Quietly Killing Your Conversion Rate
Every time I walk into a sleek office in Brickell or a bustling contractor's warehouse in Doral, I see the exact same mistake. A business owner proudly tells me they just installed a brand new, highly sophisticated AI chatbot on their website. They look at me like I am about to hand them an award. Then I ask them where they put it, and they say everywhere. That is usually when I tell them they have installed a digital bouncer at the VIP door of their own business. Here is the contrarian truth t...